SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
description of the product good and accurate will recommend
t.u.... 1000000
Good cream
Really, leaves skin soft, the smell is good! Worth it!
Pros: odour, good absorption, hydrated skin Drawbacks: i get grains out of this cream
Cream incredibly liked! Absorbs and moisturizes super! It has a very pleasant aroma. it is a pity that the jar is small. I will take more
Good cream, take a second time. Moisturizes and nourishes the skin. Does not leave a greasy film.
Excellent means with a snail. Very well moisturizes the skin and smoothes fine wrinkles. Cream yellowish color, absorbed well. I have pimples from it. I recommend to buy.
The parcel received very quickly, the product corresponds to the description: A beautiful box, everything came very well, not yet used. Thanks to the store for the promptness
Excellent cream
I liked the cream very much, smooths the skin tone, moisturizes perfectly, the smell is pleasant! Sent and delivered quickly. Recrmenduyu and the goods and the store!
Peach cream for the face with snail extract. Enough fragrant, the smell is thin, not intrusive. Consistency is rather medium, the cream is sufficiently fat, but it is well applied to the skin of the face. The weight of the cream is net-25gr, in principle a small jar, but the product is consumed to a minimum. Began to use as a day cream before work. Allergies did not detect. The jar has an internal membrane, which helps the vehicle to reach in whole and unharmed. My skin is combined, sometimes it is dry, this product moisturizes the skin well. The cream is well sealed in mica and has a beautiful golden color box and is presented enough and suitable for a great gift to mom, sister, grandmother. Shelf life is excellent, delivery is fast.
Delivery month, item is not damaged. Early to talk about properties and actions, outwardly all like
The store sent the order on the day of order! It's fantastic! The track was tracked, delivered to the post office in len. obl in 27 days. Everything looks like in the photo. Bought for a gift. Quality check further.))) the seller is reliable, success to him!
I'm very satisfied
I do not expect miracles from budget cosmetics. In general, the cream is pleasant: the skin is soft, tender. The smell is pleasant. Composition not per kilometer
The volume of the jar is 25g. The color of the cream is peach. The consistency is average, something resembles a gel. There is no aroma as such. The composition also has hyaluronic acid and vitamin b3. The cream is absorbed quickly, the greasy film on the skin does not leave. After use, the skin becomes moisturized and there is an easy effect of coolness.
I love this series of creams, and for the eyes and for the face, and serum, and cream, because very well tightens wrinkles. Very gentle with unobtrusive invisible smell. The skin after these creams is tender and moisturized. I use this cream for the night. Thank you very much to the store, everything came whole and pretty quickly!
Cool cream and fast delivery, thanks
It's just a bomb, i'm delighted
Wonderful cream, the smell is pleasant, not greasy, well absorbed. Although the jar is small but it is enough for debt. After cleaning the face of the allergy did not cause.
Unfortunately the order did not come, but the store returned the money, so 5 stars
It came quickly, well packed. The cream softens and complicates well. Smells nice.
I got it, i'll try it in action. Although, reading reviews, i'm a little afraid, because i'm prone to allergies. Seller thanks for fast shipping and good packing.
Love the consistency of this cream. I don’t know has it done any magic to m wrinkles, but I still like it. Perfectly hydrates m skin and doesn’t leave the greasy feeling.
thank u so much shipping was fast, jus as described will reorder again thanks
Great smell good texture excellent
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