We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
very thick oil. very silk hair. nice thing but not for a long time.
I order not the first time from this prodovitsa, delivery is fast and high-quality. the prodovets informed when the product was sent. From the first order i really liked the oil, the hair really soft, smooth, well began to comb. A lot is not needed, enough a couple of drops depending on the length (i have long). only do not apply to the roots, then look fat and dirty. on the very length and tips especially. i advise both store and product, i'm happy. plus all the tips have ceased to cross, which is especially pleasing to me.
The goods did not come, but the money was returned
Very small bottle but everything was great
All OK nicely packed. Waiting for Effects
Excellent oil. I do not take it for the first time. I recommend!
Looks good but not yet served and it's extremely small
Well packed, oil thick, came very quickly I'm very happy. thank you
Uncle, duje garna olika
It smells nice.
Oooochen long was the parcel. I have not tried it yet. The package itself is whole
As always, everything is ok! Packed perfectly, the box did not crumple. Hair, after that oil, look great. Here only delivery this time to mos. obl-two months.
need to try
will share once i will use it
The order went almost 2 months, but otherwise everything is super, later i will add a tip, as i used oil only 1 time
The product is amazing for your hair. My favourite product, because it really works. Thank you!
I'm happy with the purchase.