SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Thank you so much fast shipping great Nice product
Very comfortable and practical bag
The bag is excellent, good quality, we liked it, for such a price we advise.
Bag super. I order the second one. With one to work i ride, with the second to the hall i go. Very roomy. There is an internal zip pocket. Does not tear, the threads do not crawl. Take it will not regret.
The bag came quite bright (debt was issued and went, though). The delivery in the russian federation was the company sdek, everything was delivered neatly, to the apartment, which is quite pleasant. Arrived quite compactly, visual flaws were not detected. Thin enough, like a spring jacket, approximately, the material is water-repellent. A persistent plastic smell that i believe will fade over time. The only negative-fastening of the strap is plastic, i'll try to remake it to metal. In general, everything is positive, thank you very much to the store!
Awesome bag take will not regret ordering already 2nd time thanks
Shipping 12 days. Everything is stitched, looks high quality, a small smell, in general, the quality liked, the material is not cheap, the sock will see the quality. I recommend
Reached for 3 weeks in tatarstan, very satisfied with the goods, it remains to check in the case))
Delivery fast. 27.01 ordered 09.02 received. a good bag, the gym is the most that. crosses will fit and much more that can be shoved.
Chotenka bag. The very thing to take the right things and leave the country
The bag was huge and functional. This is just the volume that i needed to carry clothes and shoes for fitness training. Outside there are two pockets, interlocking straps on the fastes, and straps for attaching the rug. Purchase satisfied.
Very pretty, but it takes a long time to get there.
Norms price corresponds to quality
It came quickly. The description corresponds.
Ok. And even very!