We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Suitcase chic! The quality is excellent, the wheels are powerful on the rear there are brakes as on a baby stroller. Your money is worth it. The color is darker than in the photo, but it's a trifle. Shipping and shipping are normal. Home delivery.
The parcel went for a very long time. the wheels are outside, i'm afraid they will break during transportation.
November 11 ordered and paid, and received as much as january 17! My parcel returned back to china, after which the store sent me my parcel again. The suitcase is great! Quality in it is excellent! Seller recommend!
The product is of excellent quality, well packed, fully consistent with the description, i recommend the store... Nice bonus in the suitcase-zip. bag for toiletries... :)
Excellent quality suitcase! Fittings, wheels work well. The color is beautiful, slightly darker than in the picture, but not dark. Packing is good, delivered by courier to the house. The only thing that did not have time to come to my vacation and tried it in the case failed, will have to wait for the next trip, but it looks reliable. Product and store recommend!
To st. petersburg a little more than a month, courier, call and home my suitcase, sooo liked, immediately want to go somewhere, thank you.
The suitcase received 28.12, and ordered 11.11. It went more than a month to the vilimiri region. The fabric is good, the color is eggplant-good, lightning too. Wheels are strong like, let's see how they will be in operation. But the folds on the cormanas on the outside-spoil the entire appearance. Very upset, maybe they will leave when they get clothed. But while upset, i love accuracy in everything. How can we remove them?
Super. Thank You
I liked the suitcase. A large, roomy, odorless, the courier delivered at a convenient time for me straight home. Delivery to moscow a little more than a month. 11.11 order, 13.12 receipt. Delivered in a box on which there was a sticker-a fragile thing (glass) :-) it is interesting that it is fragile and how many flights it will then survive.
Fast shipping high quality
Some seams are made poorly
Great suitcase. Quality at altitude. The seams are even, the zippers are quality. In the store this cost more than 10 thousand rubles
very, very good!
good quality, fast delivery according to estimates.... I like it very much....... thank you store
The suitcase is super, the sizes of the store are indicated taking into account the wheels. Quality is excellent