SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Shoes nice quality alone a little narrow pattern order the size of the number one you normally wear
The shoe is light, soft, with the size of the store helped. Very satisfied, and the seller-gratitude!
Shoes quality, only the sole is very thin and on one sole of the paint was not enough...
Sneakers fully meet expectations. thanks.
Super!!! Delivery is fast, everything corresponds!!! Super!!!
Comfortable light on my 44 size 12 came up. while satisfied we will see how they will be worn.
So terrific
The khaki color is more brighter than it is in the picture. Very comfortable. I recommend
The shoes arrived, the quality is good, but the size is 27.3 cm, the store convinced me to take 11 size, but they turned out to be really big. I will order another one for a smaller size.
Excellent sneakers. I ordered the 13th on my 45th (29.5 cm)-came up perfectly. The material of the top is excellent in quality, similar to natural suede, although for such a price is not particularly important. Went to ukraine just over a month, from 9.02 to 15.03. Sneakers are light, the sole is very soft, on the leg feel like czechs.
HERMOSOS. HUSBAND FELÍZ
Fast delivery, on our 41 size 9 sat norms. On the quality of norms, there is a smell, but i think it will fade
It came in a puffy bag. The condition is excellent-not crumpled, water is not poured. Now impressions of shoes. Honestly say the impression is twofold. Look good, soft. With the size of a little missed, on his 42th took 10,5, it was possible to take 10. but at the expense of the back with an elastic band sneakers sit tight. And this is undoubtedly a plus. However, there are two big minuses. The first you will feel immediately-a very short tongue. It climbs inside with a leg and you can not hold it with your fingers so short. The disadvantage is visible in the photo. The second minus is invisible. The leg immediately begins to sweat. They're not breathing at all. My legs are not sweating at all, but the damp immediately went. For me, this is undoubtedly a minus. So keep in mind for whom this problem.
The product corresponds to the description (the color of the photo does not transmit, correspond to the store's photo), the size 8,5 is ros. 41, sending taking into account the chinese new year to irkutsk less than a month, packed well, there is no smell. I advise the seller, sociable.
The parcel arrived on time. Only: the color is not the same as the picture. It's more gray. And the size grid of the chinese, of course. I wear 44 size, but here only 47 size came up. The truth is a little difference. From another store, summer shoes purchased. So there is generally 49 size. But the table is the same. The seller answered all questions. However, our post again began: the parcel flew to sheremetyevo (i live in moscow myself), and then sent it to kazan.
good quality.
Absolutely great shoes! Very nice, fast shipping! Five stars!!
Thanks for accurate description Product Quality
Delivery two weeks. the size corresponds to the table. the shoes are very good, soft and light. i recommend the store.