SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
AS described.,...fast shipment
Shoes normal
Thanks, Great store !
Very good, comfortable Shoes. Many Thanks.
3 weeks to moscow... . Courier home delivered Smell almost no, soft The heel is not at all compacted and strongly wrinkled-it will quickly stop and lose sight!
The goods came for three weeks, packed well. but the size is too small took on 42-9.5. the shoes are soft, light, i think for the summer will be good.
Everything is fine.
To run in the stebbles can))
Everything is fine, thank you
Delivery by courier service cdek in vacuum packing.
Good quality product. I have 46 size. It's hard to find shoes. But ordered 47 thought big no. Straight back to back. Sew in european. And the pattern is chinese. Therefore, pay attention to the size of the charge is good. Who has a wide leg will go on hurray. And so happy that they sell it and came.
With the size of problems there. There is no unpleasant smell either. Delivery less than a month. The store communicates, but not quickly. However, the problems encountered solve.
Quality decent, appearance normal.
For $13 not to pogan chereviki
The black shoe material is not good as the other one
Hi! I have received my order in good condition. Thank you. David
great product, very comfortable As described
This is a really nice shoe.
Not understand genuine leather or not? Bad, that non-stitched. See what will be worn and make more.
Shoes satisfied. Size corresponds to the order.
Very poor and irresponsible store. Goods received way beyond the commited date and the seller raised his hands off any responsibility to help in checking if it was lost in transit. I had travelled out of the country by the time the shoes arrived. AliExpress was also indifferent in supporting my claim for full refund while it was delayed beyond allowed time. Shabby packaging and crumpled up when collected by my family members. Will have to spend to ship them from USA!
like the shoes
Mashed much
Slightly smell, Fit is perfect. Ordered 43 ant it was my right fit
Very comfortable and feels nice wearing it. Would recommend
light, soft, really genuine leather right size table (perfect подошли). just this money for treasure!
Everything is normal there is a smell from shoes is not strong, and so everything is good...