We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Nice backpack. I liked everything.
10 days from the moment of order to sverdlovsk region. Everything is fine. Sewn qualitatively. I recommend the store and the product.
Corresponds to the description, but the gray part is slightly darker. The size is 40x30 cm. Pleased with fast delivery (10 days to novosibirsk). Not yet worn, in a week i will add a review :)
Very fast delivery by courier. The goods are quality. The backpack is roomy. Your money is worth it. No smell.
Very cool backpack! Ordered with delivery from russia, came in 4 days with courier! Thank you, i'm delighted!
Backpack cool! Came quickly, pleasant to the touch. Add after short operation
A good shot, but not for weights, the straps will crawl... The material is good, sewing is good. Came to russia quickly.
The order to the republic of buryatia came for a month, the goods correspond to the provided on the site.
I came in a couple of weeks! Thank you store)
Quality backpack. Purchase satisfied.
Nice backpack. Children are happy. Delivery almost 3-4 days. Very quickly. Thanks to the store.
Fast shippng. Great backpack
Delivery from russia on the 4th day by courier!
Good one.
Super
Seller mega fast!!! Brought the courier 4 days after the order. Backpack quality, everything fully corresponds to the description, it looks even better in the living. Bought a girl 14 years old, height 165 cm. The size is average, just this and was needed. Everything is fast and high quality!!!
Compliance 100%!!! The store recommend unequivocally, sent quickly and the delivery maximum was a week of 1,5-2, with a courier to the apartment! I'm delighted!!! thanks! That all sellers so worked!!!!
From a warehouse from moscow to the yaroslavl region came for 9 days, the description coincides, the seams are even, there is no thread. The order was satisfied!)
The product corresponds to the description, very bright color, juicy. The backpack is made soundly, the lines are even, you can take, the locks go smoothly.