Q: Who We Are?
A: We are Bluedio Official Store. Which advocated ultimate, fashion and simplicity, emphasizing music is most important spiritual enjoyment of mankind, focusing on revolutionary creation, pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.
Q: About Product
A: All products are 100% genuine that will be fully tested before shipment. All photos displayed are all taken in kind by Bluedio.
Q: Do i need to pay customs tax?
A: Every country has her own duty policy, Bluedio cannot make promise about that. But if you have any requirements, pls contact us, we will do our best to help you.
Q: Can i change the Name/ address/Color/？
A: Please send us the right name/address/color. BUT we do not offer this service during all the big promotion.Pls double check your orders before making the payment.
Q: About Warranty & Shipment
A: We offer 6 months warranty for each product without personal error use.
Q: About Sign of Parcel
A: Please open the parcel in post officer’s presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
Q: About Feedback
A: We regard customers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Then you can contact our customer service to get a surprise gift.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: