We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
A very good quality product .. I had used dexe before .. there was a heavy chemical smell .. there is a slight smell of herbal in this .. it also covers the white in a much more effective way .. recommend everyone with good quality from dexe shampoo in all respects I will .. in five minutes the transaction is OK and permanent .. I can dive Number Ten in Type
I bought a bag for my husband. Conducted an experiment-the result is excellent! 5 minutes on dry unwashed hair well distribute, comb. Neat: if it drops somewhere, there remains a black stain that is not so easy to remove. Avoid getting on the skin. The skin under the hair did not take, but a couple of stains on my hand washed with difficulty. The color turned out to be natural black, without blue. All gray was perfectly painted, the appearance is natural. Husband asks to order more. On long hair probably one bag will be small. Product recommend!
it is good shampoo to make hair black
Very good product and fast delivery
worked great! very easy to apply. used on dry hair and let it in for 20 minutes. 1 sachet is just sufficient for grow-out. Used my own regulair condition after rinsing out, super soft and shiny hair. I am a natural blonde going grey, dyed black. Unfortunately no before photo, but this is the result after a day.
Fast delivery and good quality
Badly packed and in the trans for you they stole 5 pieces, they put "sex electronic product" i think that's why they opened and stole. If i order this product again, do not put that description.
good
good!
Just what I want
very good
good
It really works. I used this shampoo on my hair, and it covered all the gray.
ok
Nice shampoo. good price
ok
5 stars
great!
Schell shipping, good ware. Thank you!
item just as described, thanks!
VERY GOOD. but the one bag is too small for my whole head I had to use three to four bags