SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The thread is compact, normally cleans, has a mint smell. The only negative is long delivery, about 1,5 months.
Great thread. 5 times cheaper cham in the moscow pharmacy
I order such a thread for the second time. The thread is long-playing, does not end. Cleans perfectly. There is a little audible smell of mint. I recommend. Came in orange. Blue on the photo previous. But it was too much.
Came quickly hurray i'm so glad
Everything ok.
ok
Came quickly
Everything is fine, that's only shipping. Not fast) but if you are ready to wait, then this is worth it)
Better russian analogs
Very thin thread, a little unlike those that sell from us, but also not bad. Delivery is very long, ordered several products
The goods did not receive, the store returned the money!
Rich mint smell. Well packed. Not yet used.
Delivery to tambov-45 days. Track not tracked. The quality is excellent. In individual packaging. .. I don't know what to do. I recommend the product and store. Delivery to tambov-45 days. The track was not tracked. The quality is excellent. In individual packaging... I use it not for the first time. I recommend the product and the seller.
The goods did not come, the money was returned
Very strong pleasant mint smell. Delivery in russia was long, but here nothing surprising
The color of the plastic is green, not blue. The thread is excellent, i order again. Delivery is very long-3 months almost to the vologda region. Track number was not tracked.
Good thread, i liked it, it was about a month.
Happy with the product. Slow delivery to NZ
Flew the parcel to the mailbox quickly. I haven't tried it yet. I will write off then as a thread in quality.
5+++++
Good
Very cheap and terrific
Good dental floss, very long service, has no hope that he will come. Taking into account its cost, it generally smart, as. In the Moscow pharmacies are a bit ofigeli exposing dental floss at $200
Came late in the month. After the debate ((
Super, thank you!
Very good thread
Good product
Very good furniture product and fast shipping
It 'S
+++
Best Quality, only buy from them!
Sorry not realized. Ordered once more.
Excellent
Go, there are better, between teeth протаскиваю, разслаивается quickly.
Fast Delivery! Good Seller!
Thread good, with a pleasant mint taste Recommend.
It 'S not open yet
Thread good. Long Service.
Goods went 3 month, 3 months, Karl! Quality Standards
ok
Long Service ordered 11.12.2018 received 13.02.2019, good product.
Lightning delivery, excellent quality!
thanks
Very fast delivery, good quality.
I received the product, as described.
Very happy. Enough high-quality goods. Went to Murmansk about two months. Several times wrote, it is without any problems extended protection order.
thanks
very reliable store Recommend him highly
good floss
Shchiro uncle!! Thread Super, ціна набагато дешевше ніж in our stores, while I кість набагато краще. In sevastopol, "krim diywent duzha shvidko, ale dovgo mandruvalo in the city, well, let's go, maemo-shcho maemo!!